This page is here to provide you with all the details you need for a smooth and enjoyable experience at my salon. These policies are designed to ensure clarity and fairness for all of my clients, while helping me deliver the best possible service.  Please know that these guidelines are meant to support our time together, not add stress. If you have any questions or concerns, feel free to reach out—I’m happy to help!

BY BOOKING AN APPOINTMENT YOU ARE AGREEING TO THESE POLICIES.

Cancellations And No-Shows Policy
I understand that there are times when you must miss an appointment due to emergencies or obligations to work and family. However, if an appointment is not canceled at least 48 hours in advance, you will be charged a non-refundable 50% fee of your scheduled service. While a complimentary text and email are sent out in advance to accommodate this policy, technology isn’t perfect and it is your responsibility to remember your appointment.

Late Policy
I understand that delays can happen, however, I do my very best to start every client on time. If you are more than 10 minutes past your scheduled time, we may have to reschedule/cancel the appointment, which will result in a 50% fee for missing the scheduled service.

Photo & Video Consent
At Beauty by Ashley, we love showcasing the transformations and styles we create for our clients! By receiving services you consent to Beauty by Ashley and any of its service providers to take photos and/or videos of your hair and use them for marketing and promotional purposes on platforms such as social media, our website, and other marketing materials.

Refunds & Returns
Services: We believe in the quality of our work, which is why we have a strict no refund policy on all services. If you experience any issues with your service, please notify us within 72 hours. We will be happy to arrange a complimentary touch-up appointment to address your concerns.
Products: We want you to be satisfied with your purchases. You may return unused products within 30 days, provided they have not been used more than 30%. Please note that refunds will be issued only in the original form of payment.